Glovers Solicitors LLP is a Limited Liability Partnership registered in England and Wales under number OC330000 and is authorised and regulated by the Solicitors Regulation Authority. The Firm's registered office and principal place of business is at Fifth Floor, Berkshire House, 168-173 High Holborn, London WC1V 7AA. We use the word "Partner" to refer to a member of the LLP or an employee with equivalent standing and qualifications. A copy of the professional rules that govern our practice can be found at www.sra.org.uk VAT REG. NO. 239 0809 53
In accordance with the EU Regulation on Consumer Online Dispute Resolution ("ODR"), we are required to provide the information below on our website in order that our clients who may have a complaint about a service bought online are able to submit their complaint via an online complaint form to a trader based in another EU member state
A link to the ODR platform - http://ec.europa.eu/odr
Our e-mail address - firstname.lastname@example.org
Our Complaints Procedure
We aim to offer all our clients an efficient and effective service. We welcome feedback as to the quality of our service and you should not hesitate to let us know if you have any comments.
Should any problem arise (including an issue about fees) you should contact the partner with ultimate responsibility for your matter (whose name will appear in your client care letter) explaining your complaint or concerns. You will receive a prompt initial response in writing to clarify and explain the position and we will do our best to address your concerns.
If you remain concerned after our initial response, we shall refer the matter to the Senior Partner. The matter will be investigated further with a meeting if necessary to discuss the basis of the complaint with a view to resolving the matter. If a complaint cannot be resolved by our client care procedure then you can ask the Legal Ombudsman to consider the complaint.
The Legal Ombudsman
If you are an individual, a business with fewer than ten employees and a turnover of less than or equal to £2million or a charity, a club or a trust, the Legal Ombudsman Service can help you if you are unable to resolve your complaint with us direct. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
If you would like more information about the Legal Ombudsman, please contact them using these contact details.Visit - www.legalombudsman.org.uk
Call - 0300 555 0333 between 9am to 5pm
Email - email@example.com
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Solicitors Regulation Authority
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority using the following link:http://www.sra.org.uk/consumers/problems/report-solicitor.page