Legal Notices

Glovers Solicitors LLP is a Limited Liability Partnership registered in England and Wales (number OC330000) and is authorised and regulated by the Solicitors Regulation Authority (number 468065). The Firm's registered office and principal place of business is at Second Floor, 16 Garrick Street, London WC2E 9BA. The VAT registration number is 239 0809 53. We use the word "Partner" to refer to a member of the LLP or an employee with equivalent standing and qualifications. A copy of the professional rules that govern our practice can be found at www.sra.org.uk.

Our e-mail address - central@glovers.co.uk

Our Complaints Procedure

We aim to offer all our clients an efficient and effective service. We welcome feedback as to the quality of our service and you should not hesitate to let us know if you have any comments.

Should any problem arise (including an issue about fees) you should contact the partner with ultimate responsibility for your matter (whose name will appear in your client care letter) explaining your complaint or concerns. You will receive a prompt initial response in writing to clarify and explain the position and we will do our best to address your concerns.

If you remain concerned after our initial response, we shall refer the matter to the Partner responsible for complaints handling (Kenny Friday kfriday@glovers.co.uk). The matter will be investigated further with a meeting if necessary to discuss the basis of the complaint with a view to resolving the matter. If a complaint cannot be resolved by our client care procedure, then you can ask the Legal Ombudsman to consider the complaint.

The Legal Ombudsman

If you are an individual, a business with fewer than ten employees and a turnover of less than or equal to 2million Euros or a charity, a club or a trust, the Legal Ombudsman Service can help you if you are unable to resolve your complaint with us direct. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Timescales for complaining to the Legal Ombudsman

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

If you would like more information about the Legal Ombudsman, please contact them using these contact details.

Visit - www.legalombudsman.org.uk

Call - 0300 555 0333 between 9am to 5pm

Email - enquiries@legalombudsman.org.uk

Post - Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

Solicitors Regulation Authority

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority using the following link:

http://www.sra.org.uk/consumers/problems/report-solicitor.page

Data (Use and Access) Act 2025 (“DUAA”)

A copy of our Privacy Notice is located on our website and sets out how we collect and use your data and the purpose (i.e. the legitimate reason) for which we use it and sets out the various rights which you have in relation to the data which we hold for you.

You have the right to complain if you consider that we have infringed data protection legislation -  for example in relation to the way we have handled your data (or the data of someone on whose behalf you are acting), the way we have handled your data subject access request, the security measures we have used to protect your data (including complaints arising as a result of a data breach) or how we have collected or used your data (including how, where and for how long we have stored your data) or any other complaint you may consider you may have in relation to your data.

The person responsible for data protection at our firm is Thomas White. Any complaint relating to personal data should be directed to Thomas White using the following email address – privacy@glovers.co.uk.

We will acknowledge receipt of your data complaint within 30 days and will respond substantively to your complaint promptly and without undue delay. How long it may take to investigate your data complaint will depend on the complexity and scale of the issue and the nature of any harm which you consider you have suffered or are suffering as a result of the issue arising. We will keep you advised of progress and advise you if we consider that the investigation may take longer than initially envisaged or hoped.

You are not obliged to await our response to our data complaint investigation but it is likely that the Information Commissioner’s Office (ICO) will ask you to direct your complaint to us first.

Further information on how to direct a complaint to the Information Commissioner’s Office (ICO) may be found at https://ico.org.uk/for-the-public/how-to-make-a-data-protection-complaint/